Refund and Return Policy - Orpers
At Orpers, we are dedicated to ensuring the highest quality in every product. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process under the following terms and conditions:
1. Eligibility for Returns:
- All products are non-returnable unless they are defective or damaged.
- Once a product is purchased, it cannot be returned, except in cases where the product is faulty.
2. Return Process:
- To initiate a return, please contact our customer support team at [customer support contact details] within 7 days of receiving your product.
- Provide your order number, the reason for the return, and any relevant pictures of the product (if damaged or defective).
- Once the return is approved, we will provide detailed instructions on how to send the product back to us.
3. Refund Policy:
- If the returned product meets the eligibility criteria, we will issue a full refund to your original payment method.
- The refund will be processed within 7-10 business days after we receive the returned product.
- Shipping charges are non-refundable unless the return is due to a defect or error on our part.
4. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately with clear pictures showing the damage or defect.
- We will arrange for a replacement or a full refund, including any shipping charges incurred.
5. Non-Returnable Items:
- Gift cards, promotional products, and any products explicitly marked as non-returnable cannot be returned.
6. Exchange Policy:
- We do not offer exchanges for any products at this time.
7. Contact Us:
For any questions or assistance, please reach out to us at:
Email: [info@orpers.com]
Phone: [+917905647419]We are committed to providing high-quality products and exceptional customer service. Your satisfaction is our priority!